We have received reports and confirmed that some clients on host4 have lost emails stored or updated from Nov 2nd to Nov 4th. This appears to be a result of a failed disk array on host4. When technicians at iweb replaced the failed drive, through human error, the wrong drive was replaced and that has directly resulted in this loss.
We are working with the data centre now to bring online the data from these two days. We have complete backups for all clients from Nov 3rd before the problem showed. You can contact firstname.lastname@example.org to request files be restored manually from the backup. Otherwise we will post additional updates as we work through this problem.
Update : Monday Nov 7th, 2011
The problem was sourced to routine maintenance performed at the data center, we have restored the missing files. If you have any inconsistencies please contact our support department by email email@example.com