11 Apr 2013

host3.green-light.ca – Mail Delivery Problem

Some clients are getting Mail Delivery Problems to Yahoo. The root of this problem has been fixed and we expect the issue to dissipate completely within 48 hours.

The issues was caused by an exposed script from an outdated version of software being used to send spam to Yahoo and a few other providers. It only takes a few hours of this type of activity to temporarily cause reputation problems with providers like Yahoo that can last many days. It highlighted an oversight in our monitoring of this particular system  that prevented us from being notified until the reputation of host3 had already begun to sink. We’re sorry for that and have made changes to prevent it in the future.

One of the direct benefits of our CodeWatch program is that it would have prevented this issues regardless of our oversight. We’re systemizing much of the work done by traditional web developers to deliver a faster  more secure platform.With CodeWatch your website code is reviewed on a regular basis for outdated components and updated by qualified professionals.  Outdated software can be a very real security problem in the online world, used to amplify and distribute the messages of malware authors, identity thieves and their ilk to unsuspecting individuals world wide.

It’s therefor increasingly important to keep any application, online or off, updated and secure with CodeWatch

 

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08 Feb 2013
09 Sep 2012

Host5 – Outage – RESTORED

Host5 is currently offline. It’s network path is congested at the data centre. We are working to identify the issue and resolve.

** Update 4:16pm**

An issue in the visualization platform was causing near complete packet loss. The system has been re-initialized and this has fixed the problem.

 

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27 Aug 2012
04 Jul 2012

Repaired: Name Server Failure

Updates to ns3.green-light.ca has resulted in an unexpected outage on our name server setup. Ns4.green-light.ca is carrying the load but clients will experience sporadic resolve failures. Techs are working with upstream support as we speak to resolve the issue.

*** Update July 4, 2012 17:58 ***

Issue was resolved at 10am this morning and was attributed to a cluster misconfiguration that took place at end of day July 3rd (5pm). With the given ttl of 1 day , an affected client base of 30,  by 5am this morning about 15% of clients would have experience some issue accessing their site reliablly.

If your site experienced downtime please contact our billing department for a Service Level Guarantee reimbursement.

 

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19 Jun 2012
16 May 2012

Undeliverable Reports from host4.green-light.ca

Users on our host4.green-light.ca have been having problems delivering mail this morning due to a surge of spam from a compromised account. We have switched users over to an unblocked ip and shut down the account in question. Mail that is set to retry will deliver. If you received a notice that your mail failed and was not delivered you can try and resend it, it should arrive at it’s destination now.

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17 Apr 2012

West Coast morning outage

Update: We have had a Re-occurance of the same problem this afternoon. Iweb has provided the following information about the downtime.

Customers on our cloud implementation with iweb.ca experienced a 30 minute interruption in service at 9:11 am PST till 9:45am PST. We are still working with our upstream provider to mitigate the problem in the future.

 

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29 Feb 2012

Monitor System Upgrade Complete.

After a the fury of activity the last 6 months we’ve had to double the capacity of our monitoring systems. We’re making great use of Zenoss to sharpen our daily understanding of the overall health of your critical systems. We’ll be integrating more of this intelligence into our main site over 2012. It’s going to be more than cool graphs people.

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12 Feb 2012

All Server : Default Favicon.ico

Clients who’s website don’t have their own robot.txt or favicon.ico files we are now delivering a default version of both files. This is to reduce the number of errors logged from all site requests when these expected files are not found.

Clients can override these defaults by simply uploading their own copy of these files. Contact our design department at 18558045359 if you would like one of our team to design and implement these missing elements.

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